Sports / Casino
At 989bet, your information and wallet activity are handled according to this privacy policy. Access to our platform and the application of this policy depends on your local law and eligible regions.
When you open an account with 989bet, we collect the details you provide during registration — your name, contact information and account credentials. When you make a deposit or withdrawal using Nagad, Rocket or Upay, we record the transaction reference and wallet identifier linked to that activity. We do not store your full wallet PIN or any authentication token issued by those payment services directly; those remain between you and the wallet provider. We also collect session data automatically — your device type, browser version, IP address and the pages you visit within our lobby. This helps us keep your account accessible across devices and detect unusual activity that might indicate unauthorised access. We keep this session data for as long as your account remains active, plus a defined retention window after closure. Data shared with payment processors is limited to what each transaction requires. We do not sell your personal information to third parties for marketing. Where we work with service partners — such as game content studios — data shared is limited to what is necessary for that function. Your account choices and wallet details are not used beyond the scope described here. Whether this policy applies in full to you depends on your local law and the eligible region from which you access the platform.
This policy covers your use of the 989bet platform — including account registration, wallet transactions, game session activity and any support contact you make through our published channels. It does not extend to third-party websites linked from our pages, to the internal data practices of wallet providers such as Nagad, Rocket or Upay, or to any service outside the 989bet domain. Whether these terms apply in full depends on your local law and eligible region.
Data you submit during registration, login and account management — including your contact details and any identity verification steps shown in your account — falls within this policy's scope.
Transaction references linked to Nagad, Rocket or Upay deposits and withdrawals are covered here. The privacy practices of those wallet providers themselves are governed by their own separate policies, not this one.
Your browsing activity within the 989bet lobby — game sessions, page navigation and device data — is captured and retained as described in this policy's data retention section.
Game studios whose content appears in our lobby operate under their own data arrangements for game engine functions. 989bet does not control or represent those practices, so they fall outside this policy's scope.
You have concrete options when it comes to the personal data 989bet holds on your account. You can request a summary of the data we hold — covering registration details, transaction references and session records — by contacting us through the support route published on the site. If any detail is incorrect, such as a contact number or linked wallet identifier, you can ask us to correct it and we will update the record once we have verified your identity through the standard account check shown in your profile. You can also ask questions about how a specific piece of data is used, and we will respond through the same channel. If you decide to close your account, data is retained for the retention period required by our operational obligations, after which it is removed from active systems. We do not act on data correction or deletion requests submitted through unverified channels, so please use the account-authenticated contact route for anything that involves your personal records.
Submit a data summary request through our published support contact. We will respond with the account details, transaction references and session data we hold under your profile.
If your registered contact information or wallet identifier is wrong, raise a correction request. We verify your identity through the account authentication step before making any change.
Send specific questions about how your data is used — including Nagad, Rocket or Upay transaction data — to our support team via the contact route shown on this page.
When you close your account, ask us to confirm the retention timeline. We will explain what data remains in our systems and for how long, based on our operational obligations.
If your privacy question relates to a specific transaction — a Nagad reference, a Rocket withdrawal record or an Upay deposit detail — include your account username and the approximate date of the transaction when you write to us. That context helps us locate the correct record without asking for unnecessary additional information.
Send your privacy request or data query to the support email address published in the Contact section of the 989bet site. Include your account username so we can locate your records accurately.
The live chat route on the 989bet site connects you to our support team for account and policy questions. Use this channel if you need to confirm what data is held before submitting a formal written request.
The Help section of your signed-in account area contains published guidance on data requests, wallet data and correction steps. Start there to find the correct form or contact path for your specific question.
Our data handling practices are built around what your account actually needs — not broad data collection for unrelated purposes. Session cookies allow your device to stay authenticated across the 989bet lobby so you do not have to log in again mid-session when switching between slots and live tables. You can review cookie settings through your browser; disabling certain cookies may affect how the lobby loads on your device.
We use session cookies to keep your account active while you browse the lobby. Functional cookies remember your preferences; analytics cookies track page-level behaviour in aggregate. Your browser controls let you manage these at any time.
Your password and account authentication details are stored in encrypted form. We do not log your Nagad, Rocket or Upay wallet PINs. Any suspicious login attempt triggers an account-level flag visible in your session history.
Active account data is retained for as long as your account exists. After closure, we retain records for the minimum period required by our operational obligations, then remove them from active systems.
When this policy changes in a material way, we will post the updated version at this URL and note the revision at the top of the page. Continuing to use the platform after a posted update means you have seen the revised terms.
The answers below cover the questions we see most often about how 989bet handles personal data, wallet transaction records and your options under this policy.
We record the transaction reference and wallet identifier linked to each deposit or withdrawal. We do not store your wallet PIN, one-time codes or any authentication token issued by Nagad, Rocket or Upay. Those credentials stay between you and the wallet provider.
Contact us through the support email or live chat route published on the site. Include your account username and specify what data you want — registration details, transaction history or session records. We will locate the correct records once we have verified your identity via the account authentication step.
You can request account closure and ask about the data retention timeline that follows. We retain records for the minimum period our operational obligations require, then remove them from active systems. Submit this request through an authenticated channel so we can verify it is coming from the account holder.
Whether this policy applies in full depends on your local law and the eligible region from which you access the platform. We recommend checking what applies to you based on your local regulations before using the platform or submitting account data.
Transaction data is shared only with the payment processor needed to complete the transfer. We do not pass wallet transaction details to game content studios or unrelated third parties. Your Upay deposit reference is used only for the purpose of processing and recording that specific transaction.
After account closure, your data moves to a restricted archive for the retention period required by our operational obligations. During this window it is not used for active account functions. At the end of the retention period it is removed from live systems. You can ask us to confirm the timeline via the support channel.